Once your Repair Request Form is received, we will send you an e-mail response with the necessary directions in order to proceed in processing your repair request. Upon receiving your TUMI product to our repair facility, you will begin to receive status updates of your repair process via email.
Your bag will be evaluated by our team of highly experienced individuals, who will deem your product to be in or out of our TUMI warranty policy. If your TUMI product is deemed repairable and within TUMI's warranty policy, your product will be repaired and shipped back to you free of charge. If your TUMI product is deemed repairable, but NOT within TUMI's warranty policy, you will receive an email asking you to accept or reject the cost estimation to which it takes to repair your product. For additional questions, please reach out to [email protected].
SUBMITTING A REPAIR REQUEST FORM IN STORE
You may take your TUMI product into a TUMI Authorized Full Price Store for repair. The TUMI store will deem the repair to be first level, in which they would be able to repair the product in store at no cost. If the store is unable to repair the product in store, the store associate will proceed in creating an Online Repair Request form and send in your bag to TUMI's repair facility. Please note: "Shipping and Handling" fees may still apply.
SEND YOUR REPAIR TO A LOCAL TUMI AUTHORIZED REPAIR DEALER
If you chose to send your repair to a TUMI Authorized Repair Dealer, please email [email protected] and a representative will ask a few questions to determine the type of part or repair work needed to make your product functional again. We will then provide you the location of the appropriate TUMI Authorized Repair Dealer. Please be advised that some dealers will require a "Shipping and Handling" fee for this service.